Roblox Employee Sold the Personal data of Millions to a Hacker

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We are used to seeing classic hackers on duty in American movies make use of science-fiction computer breakthrough techniques. But sometimes a hacker doesn’t need to break security barriers by hammering on random keys on a keyboard. Only sometimes you need to speak to the right person.

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This is what has happened with a massive leak of data from Roblox users, one of the most popular video games among children today. A hacker explains on Motherboard that he bribed a Roblox employee to access sensitive data.

Data of important importance with an important incentive: control over them. Thanks to the bribery, the hacker was able to access the customer service panel of the video game, and thus see email addresses, eliminate 2-factor authentication of users, change passwords and even ban players.

A Roblox employee sold the personal data of millions of children to a hacker. A hacker bribed a Roblox employee to sell sensitive information on millions of children, including high-profile YouTubers.

We are used to seeing classic hackers on duty in American movies make use of science-fiction computer breakthrough techniques. But sometimes a hacker doesn’t need to break security barriers by hammering on random keys on a keyboard. Only sometimes you need to speak to the right person.

This is what has happened with a massive leak of data from Roblox users, one of the most popular video games among children today. A hacker explains on Motherboard that he bribed a Roblox employee to access sensitive data.

Data of important importance with an important incentive: control over them. Thanks to the bribery, the hacker was able to access the customer service panel of the video game, and thus see email addresses, eliminate 2-factor authentication of users, change passwords and even ban players.

According to the hacker to Motherboard, he simply had to bribe a specialized customer service representative. The hacker has turned out to be a white glove since he himself admits that he did not intend to make a malicious user of this data, but simply to prove “a theory”.

He has provided photos that prove the leak that have also made it clear that the hacker took advantage of multiple players. He attempted to claim a reward for discovering this glitch and upon seeing that this was not going to happen, he changed passwords, sold in-game items, and disabled 2-step verification of various accounts.

A Roblox spokesperson was quick to address the issue and inform affected players. And is not for less; This bribe gave the hacker access to information from more than 100 million players, including some of the highest-profile such as YouTubers specialized in the video game. Admittedly, the hacker did little damage, but he put the debate on whether the human barrier is enough to contain this kind of leaks.

The Roblox spokesman involved has assured that steps will be taken “to address the problem and individually notify the very small number of affected customers.” However, while the extent of the leak is unclear, the issue was primarily about money. And this is where the problem lies.

The hacker had no blush when it came to taking advantage of the system, that’s true, but remember that he did not have to circumvent any type of security control. You simply had to pay a person to search for user data and have them redirect you to a customer service representative. After a failed attempt to collect a reward for bugs, he acted maliciously.

Therefore, we are not facing a software problem or anything like that, but rather a poorly paid worker. These workers have inevitably become a line of defense against this type of hacker, and poor working conditions can directly affect users involved in service if the conditions that have led to leaks such as these exist.

The Roblox spokesman has assured that he will also request an investigation for this hacker from HackerOne. However, Roblox’s biggest concern is that the tactic of bribing workers with access to sensitive data becomes a norm; Last year, a hacker compromised a Microsoft customer support account, something the firm did not admit until it was discovered that it could read Hotmail and Outlook accounts without problems.


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